Rainchecks & Refunds
GIFT CARD, REFUND OR TRANSFER POLICY
We strive for positive experiences for all of our customers, and offer an avenue for reimbursement for classes if necessary. All refund requests must include customer name, contact information, class title, and class day and time. Requests must be made prior to your second class at the front desk or by emailing this information n to Todd Camp at tmcamp@columbus.gov
All requests must include customer name, contact information, class title, and class day and time.
- GIFT CARDS are credits to your account that you may use the next time you register for a class. To redeem, please register or call the front desk at 614-645-7047. Some classes have a Lab Fee associated with it. If you wish a refund for your Lab Fee, before the second class, please contact Todd Camp at tmcamp@columbus.gov
- TRANSFERS: You may transfer from one class to another, based on availability, before the start of the second class. You are responsible for any additional cost, should the new class be more expensive.
- REFUNDS are issued if you do not plan on taking a class again. Payment is refunded by check for the class fee minus the convenience fee charged by ActiveNet. The check is from the City of Columbus. FOR SECURITY PURPOSES: WE DO NOT REFUND FEES BACK TO CREDIT CARDS. It takes up to 4-6 weeks to receive your refund check.
- You will receive a 100% refund by City of Columbus check if CAC cancels your class.
- Cancellations for workshops must be received 48 hours prior to the start time of the workshop.
WAITLIST POLICY
If a class is full, you have the option to join the waitlist. When a person drops the class, waitlisted persons will be called in order by the CAC Receptionist.
- You are given until noon the next business day to respond to the CAC Receptionist’s call. If you decline or don’t respond, the next person on the waitlist is called and given until noon the next business day to respond.
- Please update phone numbers in your account as we use that number to contact you. We will not contact you by email if there isn’t a working phone number.
- There is a non-refundable fee of $2 charged to join the waitlist.
Interested in learning more about our classes? Contact the Cultural Arts Center today!