Please Note: The CAC incurs an administrative cost of approximately $35 for each Refund payment. Please help keep our costs down by using Rainchecks instead of Refunds whenever possible.

Rainchecks/Refunds are issued according to the guidelines below.
All Raincheck/Refund requests MUST be submitted in writing (Request Form) and include your name, contact information, class title, day and time of class, and method of payment made. You may either email this information to gamartin@columbus.gov, or complete a Raincheck/Refund Request Form, available at the Front Desk. Be sure to have the receptionist to date-stamp your request.

• You will receive a 100% Raincheck/Refund if your class is cancelled by the CAC. A $5 processing fee is retained on all other approved studio class rainchecks / refunds.
• All Raincheck/Refund Requests for 1, 2 or 3-session studio classes must be received at least 24 hours prior to the start of the first class. 
• For classes of 4 or more sessions, all Raincheck/Refund Requests must be received prior to the second class. No Rainchecks/Refunds are given after the second class.
• A Raincheck must be used within one year. Rainchecks must be used with the same instructor. 
• If your Refund Request is approved, a City warrant (check) will be issued via the Auditor's office for all cash, check, VISA or MasterCard sales. Please allow four to six weeks for delivery.  NOTE: under current Auditor regulations, the CAC Front Desk staff cannot directly credit your VISA and/or MasterCard accounts or return cash or check payments once deposited.
• Under current City Auditor's regulations, Refund Requests (credit card, cash or check) requires four to six weeks for processing. A City Warrent (check) will be issued via the Auditor's office. Remember, you can help us avoid the city's administrative fee of $35 by limiting your request to a Raincheck, instead of a Refund.

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